We developed a scheduling system that handles dynamic daily realities—from last-minute changes to traffic delays—making real-time decisions on engineer deployment based on skills, location, and availability. This approach adapts to evolving conditions while balancing multiple constraints, improving both customer experience and operational efficiency.
A powerful algorithm that optimises workforce allocation by weighing multiple factors. An Angular UI with real-time updates and "jeopardy" alerts for scheduling conflicts. Intelligent route planning based on actual road networks, reducing travel time and fuel costs.
By optimising workload distribution, organisations deliver up to 30% more jobs per person per day.
Smarter journey planning reduces mileage, often cutting fuel spend by around 20%.
Accurate arrival times and first-time fixes lead to fewer missed appointments and happier customers.
We created a mobile application for multi-trade field engineers that functions fully offline. The goal was to standardise data capture, reduce admin work, and streamline compliance. Our approach delivered a user-friendly experience with trade-specific forms and seamless synchronisation when connectivity returns.
A React Native app with MongoDB Atlas integration for offline capability. Custom workflows tailored to engineer credentials (e.g., gas safety checks, electrical certificates). Automatic data synchronisation to back office systems, reducing admin and providing real-time visibility.
Engineers can manage follow-ups directly, cutting admin by roughly 25%.
Tailored workflows ensure adherence to safety and quality standards in regulated sectors.
Real-time data exchange keeps field operatives and office staff aligned, speeding up decision-making.
We created a solution providing a live map of field engineers for better planning and situational awareness. Our approach balanced privacy with operational needs, tracking only during shifts and integrating with existing scheduling systems.
A real-time geo-location system viewable on a central dashboard. Integration with Dynamic Scheduler to identify the nearest qualified operative. Geo-fencing alerts for specific zones to improve resource allocation and safety management.
Identifying the nearest qualified resource can cut wait times by up to 40%.
Historic location data reveals areas for more efficient resource deployment.
Accurate logs confirm operatives' locations in case of incidents or disputes.
We digitised how organisations manage third-party contractors. Moving beyond email and phone calls, we created a centralised portal for job distribution, compliance verification, and progress tracking, automating admin tasks while enhancing transparency.
A secure platform where contractors view and accept jobs, upload certificates, and submit completion evidence. Automated compliance checks prevent completion without proper documentation. Back office integration provides a unified view of all outsourced work.
Organisations monitor contractor progress in real time, preventing late surprises.
Automated workflows cut manual tasks by up to 40%, freeing staff for higher-value work.
Mandatory evidence uploads reduce rework and reinforce high-quality standards.
We built a self-service portal enabling residents to report issues, schedule repairs, pay rent, and track progress, reducing call centre volume. Our focus was creating an intuitive 24/7 interface to minimise missed appointments and enhance transparency.
A user-friendly platform for logging repairs, scheduling appointments, and processing secure payments. Real-time status tracking throughout the service lifecycle with automated notifications keeping all parties informed of changes.
Routine queries move online, easing call centre load by about 25–30%.
Residents see their request status at any time, improving the overall experience.
Tenants can book repairs or pay rent whenever suits them, without waiting on office hours.
We modernised legacy platforms by creating a standardised API layer, eliminating bespoke integrations and providing partners with a consistent way to interact with core services.
RESTful APIs covering job creation, appointments, stock management, finance, and more. Comprehensive documentation for external developers and a robust security layer ensuring proper authentication and authorisation.
External partners can plug in quickly, unlocking new digital solutions.
Dropping legacy interfaces can reduce support costs by up to 30%.
Standardised APIs let businesses pivot and scale with minimal overhead.
We developed a tool for managing complex, multi-stage projects with numerous tasks, dependencies, and resource constraints. Our "plan and publish" approach automatically adjusts timelines when changes occur, providing real-time project visibility.
A dual-pane interface with Gantt chart and detailed task grid views. Integration with Dynamic Scheduler for resource allocation. Dependency tracking with automatic flagging of at-risk tasks to prevent cascading delays.
Internal and contractor tasks are tracked together in real time.
Automatic replanning saves hours on complex, multi-team projects.
Proactive alerts on dependencies help prevent last-minute schedule conflicts.
We enhanced an enterprise system through customer engagement, user groups, and market research to build a strategic feature roadmap. Our aim was expanding platform capabilities while improving user experience and adding integrations based on actual customer requirements.
Enhanced platform features for property management, job creation, scheduling, and delivery tracking. Added sophisticated stock management and advanced purchasing. Implemented EDI integration for streamlined merchant purchasing and automated invoice matching. Developed a call centre module for efficient repair triage during job creation.
Electronic purchasing and auto-matching invoices speed up material delivery.
Automated reconciliation flags discrepancies for finance, saving around 15% of their time.
Consolidated data reduces delays and ensures quicker resolutions.